We appreciate that sometimes circumstances might prevent you from attending a course you have booked and paid for. In order to try to be as fair as we can we are happy to offer you the choice of one of the following two options:
0-30 days of start date - Refund Zero
31-60 Days of start date - Refund 25%
61-90 Days of start date - Refund 50%
More than 90 Days of start date - Refund 100%
Please note that all refunds will incur a 5% handling fee to cover our PayPal charges.
As an alternative to option 1 we are happy to allow you to choose an alternative date from those published on the web-site, and, assuming there is space on the course, we will re-book you on that course. This option can only be exercised one time and replaces option 1.
If, for any reason, you do not attend the re-booked course 100% of your payment will be forfeit and you will not be able to re-book a new course without paying again. In order to re-book a course under this option please email us at firstname.lastname@example.org
We cannot accept orders over the phone, please use the website for course bookings.
The information we collect from you when you book a course with us is: your name and your email address, to send you the required course joining instructions. We may occasionally use your email address to notify you when new beads, beadmaking courses or promotions become available - you can opt out if you choose to do so. Your personal information is only used by StudioB and is not sold or passed on. Your credit card details are dealt with by PayPal and payment is passed on to us, we do not see or store your credit card details.
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