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TERMS & PRIVACY

Cancellation Policy

We appreciate that sometimes circumstances might prevent you from attending a course you have booked and paid for. In order to try to be as fair as we can we are happy to offer you the choice of one of the following two options:


Option 1:

Cancelled within:

0-30 days of start date - Refund Zero

31-60 Days of start date - Refund  25%

61-90 Days of start date - Refund  50%

More than 90 Days of start date - Refund  100%

Please note that all refunds will incur a 5% handling fee to cover our PayPal charges.


Option 2:

As an alternative to option 1 we are happy to allow you to choose an alternative date from those published on the web-site, and, assuming there is space on the course, we will re-book you on that course. This option can only be exercised one time and replaces option 1.


If, for any reason, you do not attend the re-booked course 100% of your payment will be forfeit and you will not be able to re-book a new course without paying again. In order to re-book a course under this option please email us at info@glass-beads.co.uk


We cannot accept orders over the phone, please use the website for course bookings.


Privacy Policy:

The information we collect from you when you book a course with us is: your name and your email address, to send you the required course joining instructions. We may occasionally use your email address to notify you when new beads, beadmaking courses or promotions become available - you can opt out if you choose to do so. Your personal information is only used by StudioB and is not sold or passed on. Your credit card details are dealt with by PayPal and payment is passed on to us, we do not see or store your credit card details.


Cookie Policy:

This site uses a tool which collects your requests for pages and passes elements of them to search engines to assist them in indexing this site. We control the configuration of the tool and are responsible for any information sent to the search engines.